How Do I Return My Items?

If you want to return any items purchased from us, please call on 0844 335 8984 or email before returning any goods. Please make sure you have your order number, the item codes you want to return and also the reason why you are returning. Our technical sales team will be available to advise on any issue you may be having with the product.

Please Send All Returns To:

Return Centre
Protool Ltd
Unit 1, Invicta Business Park
London Road
TN15 7RJ


Returns Policy

Any goods supplied by the company to the buyer that are found to be defective must be reported by the buyer to the company within 14 days of receipt of the goods, in writing detailing the defect.  The company’s liability in such cases will be limited to replacing or crediting the defective item. The company will not be responsible for any direct or consequential loss arising from defective goods.

Returned goods from the buyer that are not defective will be subject to a 20% return handling charge being deducted from the original purchase price. This will apply to all goods returned including those that have been ordered incorrectly by the buyer, unless the company has agreed in writing prior to returning the item to waiver/amend this charge.

Goods must be returned within 14 days of the original purchase date or no credit will be offered.