Got Questions?
We Have Answers.

No — you can checkout as a guest without registering. However, creating a free account gives you access to your order history, saved delivery addresses, and makes reordering much quicker. You can register at any time before or after your first order.

You can apply online for a 30-day end of month credit account. Visit our Credit Account page, fill in the application form, and our accounts team will review it. We typically respond within 1–2 working days. Credit accounts are available to established businesses.

We process orders quickly so please call us immediately on 01732 887334 if you need to make changes. If your order hasn't been picked and packed yet, we'll do our best to help. Once dispatched, we're unable to make amendments — in that case our standard returns policy applies.

Once your order is dispatched you'll receive a tracking link by email. For DPD deliveries, you'll also get a text or email on the morning of delivery with a one-hour window. If you haven't received tracking details, check your spam folder first — then call us on 01732 887334 and we'll look into it straight away.

Yes — our website is available 24/7. Orders placed outside office hours are monitored and will be processed and dispatched as soon as our team is back in the office. For same-day dispatch, orders must be placed before 5pm Monday–Friday.

Yes. Call us on 01732 887334 during office hours (Monday–Friday, 8:30am–5pm) and our team will take your order, advise on products, and check stock availability.

We offer the following options for UK mainland addresses:

• Royal Mail Tracked 24 — £5.90 (FREE on orders over £50 ex. VAT)
• DPD Local Next Day — £8.00 (FREE on orders over £100 ex. VAT)
• Royal Mail Special Delivery (pre-1pm) — £12.50
• DPD Saturday Delivery — £25.00

For full details visit our Delivery page.

Yes. Royal Mail Tracked 24 is free on orders over £50 ex. VAT, and DPD Local Next Day is free on orders over £100 ex. VAT. Both apply to UK mainland addresses only.

Orders placed before 5pm Monday–Friday are dispatched the same day. Orders placed after 5pm or at weekends are dispatched on the next working day. Bank holidays may affect dispatch times — check our Opening Hours page for details.

Yes, we deliver throughout the UK and Ireland. Charges vary by region:

• Scottish Highlands & Islands — £20.00 (2-day courier)
• Northern Ireland (BT postcodes) — £20.00 (2-day courier)
• Republic of Ireland — £40.00 (2-day courier)

Please allow 2 working days for delivery to these areas.

Yes. International delivery is available at £65.00 via international courier. Please note that international orders are shipped exclusive of local duty and customs charges, which are the buyer's responsibility. For large or heavy shipments, call us on 01732 887334 for a freight quote.

Yes. DPD Saturday delivery is available at £25.00. Your order must be placed by 4pm on Friday to qualify. DPD will deliver before 12pm on Saturday.

Contact us immediately on 01732 887334 or email info@protool-ltd.co.uk and we'll raise an investigation with the carrier. For DPD deliveries you can also check the DPD app for a photo of where your parcel was left.

We accept returns within 14 days of the delivery date. Items must be unused, in their original packaging, and in resaleable condition. Returns received after 14 days will not be accepted. Full details are on our Returns page.

Complete our online returns form first — we cannot process a return without it. Then pack the item securely using a tracked or recorded postal service and send it to: Goods remain your responsibility until received by us, so tracked delivery is essential.

Yes — a 20% handling fee is deducted from your refund on non-defective returns. Original delivery charges are non-refundable unless the return is due to our error or a confirmed product fault. You are also responsible for return postage costs. If your refund brings the order below a free delivery threshold, standard delivery charges will also be deducted.

Report any defects or incorrect items in writing within 14 days of receipt. Call us on 01732 887334 or email sales@protool-ltd.co.uk. If the fault is confirmed or we sent the wrong item, we'll arrange a replacement or credit note and cover your return postage costs.

Once we've received and inspected your return, we aim to process your refund within 5 working days. Refunds are issued back to your original payment method. You'll receive a confirmation email once it's been processed.

We accept all major credit and debit cards. We also offer Klarna (buy now, pay in 3 interest-free instalments) and 30-day business credit accounts for qualifying companies. All payments are processed securely.

Klarna lets you split your purchase into 3 equal payments at 0% interest. The first payment is taken at checkout, the second 30 days later, and the third 60 days after your purchase. Simply select Klarna at checkout. For more information visit our Klarna page.

All prices shown on our website are exclusive of VAT (ex. VAT). VAT at the current UK rate is added at checkout. Your invoice will show both the net amount and VAT separately.

A 30-day end of month credit account lets approved businesses order online or by phone and pay via monthly invoice rather than at checkout. Our accounts team reviews applications and we typically respond within 1–2 working days. Apply for a credit account here.

For volume pricing or trade enquiries, please get in touch directly. Call 01732 887334 or email sales@protool-ltd.co.uk with your requirements and we'll be happy to discuss pricing.

Absolutely. Our team includes qualified engineers with over 30 years of combined experience. Call us on 01732 887334 or email technical@protool-ltd.co.uk and we'll help you select the right tooling for your application — before and after purchase.

Yes — tool selection is one of our core specialisms. Tell us your material, machine type, operation, and required finish and our engineers will recommend the right tool, grade, geometry, and cutting data. We regularly assist with everything from standard steels to exotic alloys like titanium, Inconel, and hardened materials.

Yes. For larger projects or complex tooling requirements, our engineers can visit your facility to assess your current setup, identify opportunities for improvement, and help reduce cycle times and costs. Call us on 01732 887334 to arrange a visit.

We have deep expertise across three demanding sectors:

• Formula 1 & Motorsport — precision tooling for performance-critical applications
• Aerospace & Defence — complex materials and tight-tolerance work
• Precision Manufacturing & Automation — cycle time reduction and process optimisation

Our engineers understand the demands of these industries and have the experience to match.

Yes — cycle time reduction and cost analysis are a core part of our technical support service. Many customers find significant savings after a review of their current tooling setup. Call 01732 887334 or email technical@protool-ltd.co.uk to arrange a consultation.

Our technical team is available Monday–Friday, 8:30am–5pm. We are closed weekends and bank holidays. Emails sent outside these hours will be answered on the next working day.

We stock over 35 leading precision tooling brands including Carmex, Widin, OSG, JBO, Asimeto, Vortex, Palbit, and many more. Browse the full range on our Shop By Brand page.

We hold stock of our most popular lines for same-day dispatch. For specialist or less common items, lead times may vary. If you need to check availability on a specific product before ordering, call us on 01732 887334.

In most cases, yes. With 35+ brand partnerships we have access to a much wider range than what's listed on our website. If you can't find what you're looking for, call us on 01732 887334 or email sales@protool-ltd.co.uk with your requirements.

Solid carbide tools are harder and more wear-resistant, capable of running at higher speeds — ideal for machining tough materials and achieving tight tolerances. HSS (High Speed Steel) tools are tougher and more forgiving on older or less rigid machines, and are generally lower cost. Unsure which suits your application? Call us on 01732 887334 and our engineers will advise.

Yes. Alongside cutting tools we stock measuring instruments, workholding solutions, toolholding, and supporting workshop equipment. Browse these categories on our website or contact us for specific requirements.